Frequently Asked Questions
How does the meal plan work?
A meal plan consists of a prepaid amount of meals per week and Dining Dollars. The meal plan works by swiping your Tiger Tag ID Card at any of Dining Services locations, Cub Cafe and the Tiger Cafe. For example a student with a 15 meal plan is assigned 15 meals per week and $150 in Dining Dollars. Meal plans start on Friday and end on Thursday Evening. The number of meals does not carry over from week to week. Dining dollars are semester specific and cannot be transferred from semester to semester.
A meal is defined by one entree, two sides/ dessert, and a fountain drink. A student can only use a maximum of 3 meals per day. If a student would like more than the defined meal they can supplement the extra-cost through their Dining Dollars, their own Flex Money, and/or cash at the register.
- Dining Dollars- Is a fixed amount included in the meal plan designed to give a student flexibility in spending in the Dining Services Areas. Dining Dollars can only be used in Dining Services Areas and Vending Machines
- Flex Dollars- Is a separate flexible spending account through the Business Office designed to give students the ability to have a fixed amount on their Tiger Tag ID Card without having to carry physical cash around campus. The Flex Dollars can be used in any Dining Service Areas as well as the book store, vending machines, and or the business office. To place Flex Money on your card, please contact the Business Office.
If I do not live in a residence hall, is there a meal plan available to
If you are a non-resident, you can obtain a meal plan by contacting Residence Life at email@example.com. We offer a variety of plans that can suit your needs. Typically, commuting students choose the 5 meal plan option or add money to their Flex account. If commuting students know they will eat at least 5 meals a week at Holy Family, a meal plan may be a better option. A student, who may only eat occasionally on campus, might prefer using the Flex account to insure the flexibility that is needed with their schedule.
Can I change my meal plan?
You can change your meal plan prior to the add/drop date. All first year students in Residence Life are required to choose either the 15 or 19-meal plan option. Prior to the start of the semester a student can change a meal plan with no fee. Within the first two weeks of the semester there is a $25 processing fee. There can be no changes to a student’s current meal plan after the add/drop date.
Can I bring a friend to the Tiger Cafe or Cub Cafe?
Yes, you can use one of your allotted Meals, Dining Dollars, Flex account, and/ or cash to pay for a friend. Please keep in mind there is a 3 meal per day maximum during the weekday and 2 meal per day on the weekend. Meal plans run from Friday to Thursday.
Does Dining Dollars expire at the end of each semester?
Dining Dollars are semester specific and do not carry over from semester to semester.
May I add more Dining Dollars to my account?
Dining Dollars are part of a student’s meal plan. Any money added to your card outside the meal plan must be added as Flex Dollars.
What happens to the Flex Dollars after the semester concludes?
Any remaining Flex Dollars will stay on your account from semester to semester and from academic year to academic year. At the end of each academic year, the Business Office assesses all students who graduate or withdrawal from the university and issue a refund of $10 for any remaining Flex balance.
How do I find out my card balance?
A copy of a card’s weekly transactions is available through the Activities Office, CC 206, or the Business Office, HFH 202.
Your updated balance is available each time your card is swiped at one of the various Food Service areas.
I lost my card! What now?
It is the responsibility of the cardholder to report lost or stolen cards to Public Safety (267-341-3333) and replace their card through the Student ID and Laptop Office, ETC 105. Lost cards can be replaced for a $10 fee.